Scenario - Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-In selecting the best channel for complex communication, Amy suggests to select the richest channel possible. Characteristics that Amy suggests a manager should recognize include all of these EXCEPT which one?
A) The channel's ability to handle multiple cues simultaneously
B) The ability to facilitate rapid two-way feedback
C) The ability to establish a personal focus for the communication
D) The ability to clarify and rapidly reduce communication stereotyping
E) All of these are valid characteristics of channel richness.

Question

Scenario - Amy Holmes 
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-In selecting the best channel for complex communication, Amy suggests to select the richest channel possible. Characteristics that Amy suggests a manager should recognize include all of these EXCEPT which one?
A) The channel's ability to handle multiple cues simultaneously
B) The ability to facilitate rapid two-way feedback
C) The ability to establish a personal focus for the communication
D) The ability to clarify and rapidly reduce communication stereotyping
E) All of these are valid characteristics of channel richness.

Quizplus · Accepted Answer

All of the other characteristics listed (ability to handle multiple cues, facilitate rapid feedback, and establish a personal focus) are valid characteristics of channel richness that Amy suggests a manager should recognize when selecting a channel for complex communication. The exception is the ability to clarify and rapidly reduce communication stereotyping.