After summarizing more than two decades of research on functional theory, communication scholars Orlitzky and Hirokawa found which of the following functions to be the most important for ensuring a quality decision?
A) Developing a thorough understanding of the issue(s) to be resolved.
B) Establishing criteria for possible solutions.
C) Generating a relevant and realistic set of alternative decisions the group could make.
D) Assessing the negative consequences of alternative solutions.
E) Achieving an understanding of what an acceptable solution will include.
Correct Answer:
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