Research shows that if an online customer does not get the service he or she expects within a few ________, the customer will switch to a competitor.
A) seconds
B) minutes
C) hours
D) days

Question

Quizplus · Accepted Answer

Research indicates that online customers have a short attention span, and their satisfaction depends on the speed of service delivery. Studies show that online customers expect to receive a response within a few seconds, and failure to meet the expectation may lead to customer churn. Therefore, the best choice is A) seconds.

Research Shows That If an Online Customer Does Not Get