One of the greatest detriments to listening is a willingness to look at a situation from another's point of view.
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Q20: _ involves our willingness to focus on
Q21: Television and technology tend to shorten our
Q22: Developing effective listening skills isn't necessary for
Q23: During the remembering stage, we make choices
Q24: Feedback is a never-ending process.
Q26: By focusing on one's emotions and the
Q27: By questioning and paraphrasing, you check your
Q28: Responding effectively to the messages we receive
Q29: Our reactions to a message often occur
Q30: Positive evaluative feedback serves a corrective function-it
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