Jolene has noted the importance of effective communication in helping to manage and direct organizational decision making. Which of the following is a piece of advice she might give her employees as they engage in the decision making process?
A) choose any communication channel to deliver your message; they are equally effective
B) the need for confidentiality is the only influence on one's choice of communication channels
C) negative impact has twice the impact of positive feedback
D) systems theory does not apply to organizational communication

Question

Quizplus · Accepted Answer

Negative impact indeed has a more significant effect than positive feedback, a phenomenon often referred to as the negativity bias. This principle suggests that individuals and organizations should be particularly mindful of how negative information is communicated, as it tends to have a stronger impact on perceptions and decision-making processes.

Jolene Has Noted the Importance of Effective Communication in Helping