An embedded HR unit focuses on using centralized call centers and benefits advisors to provided specialized support.

Question

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The transactional HR group focuses on using centralized call centers and vendors (such as benefits advisors) to provide specialized support in day-to-day transactional HR activities to the company's employees. The embedded HR unit assigns HR generalists to departments to provide the assistance the departments need.

An Embedded HR Unit Focuses on Using Centralized Call Centers