Which of the following best describes the first step in a performance analysis?
A) comparing a person's performance to ideal performance
B) investigating employee-related customer complaints
C) evaluating supervisor performance reviews
D) conducting job knowledge assessments

Question

Quizplus · Accepted Answer

The first step in performance analysis is usually to compare the person's actual performance to what it should be. Doing so helps to confirm that there is a performance deficiency and may also help the manager to identify its cause.

Which of the Following Best Describes the First Step in a Performance