An employee has mismanaged a client relationship and lost the client.As the manager,you want to use a self-evaluation type of coaching feedback.Which of the following might apply?
A)"I told you to be careful with that relationship."
B)"I guess that this just shows why we emphasize training."
C)"When you lose clients, that makes me frustrated."
D)"Why do you suppose that client dropped us and went to our competitor?"

Question

Quizplus · Accepted Answer

Option D is an open-ended question that encourages the employee to reflect on the situation and identify their mistakes or areas of improvement. It also invites them to analyze the competition’s strengths and learn from it. The focus should be on facilitating the discussion rather than telling the employee what they did wrong.

An Employee Has Mismanaged a Client Relationship and Lost the Client.As