The new public service emphasizes the importance of:
A) Managing through people
B) Commanding people
C) Coercing people
D) Convincing citizens

Question

Quizplus · Accepted Answer

The new public service emphasizes managing through people, which involves empowering and engaging employees and stakeholders, rather than relying on top-down command and control approaches or coercive measures. The focus is on collaboration, communication, and building partnerships with citizens to deliver public services that meet their needs and expectations. Convincing citizens is also an important component of the new public service, but it is achieved through dialogue, transparency, and social learning, rather than propaganda or persuasion.

The New Public Service Emphasizes the Importance Of