The manager at Seasons Hotel wanted to change the incentive system to offer bonuses tied to the hotel's financial performance, but the employees refused to comply. This example shows that the manager:

Question

Quizplus · Accepted Answer

The manager's attempt to change the incentive system without consulting the employees violated their personal compact, which is an unwritten understanding between the employees and the manager about mutual expectations and obligations. The employees' refusal to comply shows their resentment towards the manager's decision. Therefore, the manager did not use ethical leadership or the appreciative inquiry approach, nor did he have expert power to implement changes without employees' buy-in.

The Manager at Seasons Hotel Wanted to Change the Incentive