Xerox managers missed cues from the environment and lost market share in the 1990s.
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Q2: The international dimension of the external environment
Q5: The economic dimension of the general environment
Q9: McDonalds, Burger King, and Checkers are competitors
Q13: An example of part of the legal-political
Q15: According to Manager's Shoptalk in Chapter 3,
Q17: President Clinton's signing of the telecommunications bill
Q18: The outer layer, the general environment, is
Q19: The technological dimension of the external environment
Q31: Economic problems in other parts of the
Q36: Other organizations in the same industry or
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