__________ refers to work behavior that goes beyond job requirements and contributes as needed to the organization's success.
A) Job satisfaction
B) Organizational citizenship
C) Cognitive dissonance
D) Job involvement
E) Organizational Commitment

Question

Quizplus · Accepted Answer

Organizational citizenship refers to employee behavior that goes beyond their job requirements and contributes as needed to the organization's success. This includes volunteering for projects, helping coworkers, and representing the organization positively to customers or the public. Job satisfaction, cognitive dissonance, job involvement, and organizational commitment are related but distinct concepts that do not specifically refer to going beyond job requirements.

__________ Refers to Work Behavior That Goes Beyond Job Requirements