Michelle recently discovered that the reject rate for her department has exceeded the standard for performance in this area. What should Michelle do to exercise effective control?
A) She should order more training for her workforce.
B) She should contact the maintenance department and have them come fix her machinery.
C) She should suspend the poorer workers in her department.
D) She should investigate and discover the cause of the problem.
E) None of these

Question

Quizplus · Accepted Answer

Michelle should investigate and discover the cause of the problem before taking any action. It is important to identify the root cause of the high reject rate before implementing any solutions. This will ensure that the correct solution is chosen and will prevent the problem from recurring in the future. Ordering more training or suspending workers may not address the root cause of the issue. Contacting the maintenance department may be relevant if machinery is determined to be the cause of the issue, but investigating the issue first is the most effective way to exercise control.

Michelle Recently Discovered That the Reject Rate for Her Department