The four major outcomes on which managers focus to build a highly effective operations systems include all of the following EXCEPT:
A) achieving superior customer responsiveness
B) achieving superior innovation with speed and flexibility
C) achieving superior quality
D) achieving superior efficiency
E) all of these are outcomes on which managers focus

Question

Quizplus · Accepted Answer

All of these outcomes (achieving superior customer responsiveness, achieving superior innovation with speed and flexibility, achieving superior quality, and achieving superior efficiency) are important for managers to focus on in order to build a highly effective operations system. It is not stated that any one of these outcomes is excluded.

The Four Major Outcomes on Which Managers Focus to Build