One of Juran's ten steps to quality improvement states that:
A)an organization should minimize top management involvement in the achievement of individual employee goals.
B)an organization should entrust improvement to individual employees rather than appointing teams or facilitators.
C)an organization should build awareness of the need and opportunity for improvement.
D)an organization should avoid "keeping score" in order to achieve an overall atmosphere of quality improvement.

Question

One of Juran's ten steps to quality improvement states that:
A)an organization should minimize top management involvement in the achievement of individual employee goals. 
B)an organization should entrust improvement to individual employees rather than appointing teams or facilitators. 
C)an organization should build awareness of the need and opportunity for improvement. 
D)an organization should avoid "keeping score" in order to achieve an overall atmosphere of quality improvement.

Quizplus · Accepted Answer

Joseph M. Juran wrote the first edition of the Quality Control Handbook in 1974, stressing the importance of top management commitment to continuous product quality improvement. One of Juran's ten steps states that an organization should build awareness of the need and opportunity for improvement.

One of Juran's Ten Steps to Quality Improvement States That