The Ritz-Carlton has Service Values that guide employees in providing its Gold Standard service.One of the service values states,"I own and immediately resolve guest problems." The Ritz-Carlton management uses _____ to provide customer service.
A) training
B) deregulation
C) empowerment
D) commissioning
E) mediating

Question

Quizplus · Accepted Answer

Empowerment is the delegation of authority to solve customers' problems quickly.

The Ritz-Carlton Has Service Values That Guide Employees in Providing