Which of the Following Might Have Helped Nestlé's Facebook Monitor

Which of the following might have helped Nestlé's Facebook monitor prevent a public relations disaster and a damaging boycott?

A) seeing Facebook posters, even those against Nestlé, as stakeholders and customers
B) a code of ethics to help the moderator in better interacting with Facebook posters
C) a company that supports sustainable resources
D) to have a prepared statement from the chief ethics officer
E) all of the above