Telekom's Kundiologie (literally,"customerology")program is intended to improve __________ as well as customer service.
A) its cellular phones
B) its employees' ability to interact with clients
C) its automated answering system
D) 611 online support
E) none of the above

Question

Quizplus · Accepted Answer

Telekom attempts to engage its employees in real-time interactions with customers and then channels these insights into the areas of product management.

Telekom's Kundiologie (Literally,"customerology")program Is Intended to Improve __________ as Well