In implementing the new self-checkout lanes,CVS should have recognized that each scanning device is perceived as a(n)__________ by the customer and it,too,needs to conform to a positive CRM.

Question

Quizplus · Accepted Answer

For the CRM process to work,even when the salesperson is basically technology,it needs to build a relationship with the customer and be mindful of his or her needs and wants.

In Implementing the New Self-Checkout Lanes,CVS Should Have Recognized That