Using Social Media Effectively

Using Social Media Effectively
Many marketers define their social media objectives around five core concepts: (1) listening--understanding what customers are saying and who those customers are,(2) talking--promoting products/services through conversations with customers,(3) energizing--finding enthusiastic customers and using them to sell to others,(4) supporting--enabling customers to help one another,and (5) embracing--using customers as a source of product innovation.Marketers should also keep in mind that,more and more,customers expect companies to use social media.According to a recent survey,more than half of all consumers want ongoing conversations with companies and brands-and of consumers who use social media themselves,a whopping 85 percent believe that companies should have an active social media presence.Marketers who embrace such consumers can harness the power of social media and ultimately improve profits and brand loyalty.
-Refer to Using Social Media Effectively.A popular software manufacturer operates an online forum where consumers can ask one another questions about how to use products and receive answers from other users.Although to some extent this forum helps the manufacturer achieve all of its social media objectives,this "self-help" forum is MOST geared toward the objective of:

A) embracing.
B) supporting.
C) talking.
D) energizing.
E) listening.