Which institutional process is being followed if an organization is engaged in benchmarking?
A) mimetic process
B) coercive process
C) normative process
D) isomorphic process

Question

Quizplus · Accepted Answer

Benchmarking is a process of comparing an organization's practices, processes, and performance against those of its competitors or other industries in order to identify improvement opportunities. This is an example of a mimetic process, where organizations mimic the practices of others in order to improve their own performance. Coercive processes involve the use of formal authority or power to influence others, whereas normative processes rely on shared values and beliefs to influence behavior. Isomorphic processes refer to the tendency of organizations to become more similar to one another over time.

Which Institutional Process Is Being Followed If an Organization Is