With the head-on approach to handling objections, the salesperson:
A)will allow the customer to talk about his or her fears and worries, then relate how another customer had similar fears and how the product being sold met those fears or worries.
B)answers the objection directly.
C)will reply "yes, but..." and then explain how the product's benefits will answer the customer's objection.
D)avoids confrontation by sympathizing with the customer, then provides the correct information.

Question

Quizplus · Accepted Answer

The head-on approach to handling objections involves directly answering the objection. This allows the salesperson to address the concern or issue and provide solutions, rather than avoiding it or providing only partial information.

With the Head-On Approach to Handling Objections, the Salesperson