The public relations department is the unit in the company that:
A) manages publicity and other communications with all groups that contact the firm
B) manages advertising and promotions
C) monitors quality control and operations
D) handles in-bound telemarketing calls

Question

Quizplus · Accepted Answer

The public relations department is responsible for managing communication with all groups that contact the firm, including customers, stakeholders, media, and the general public. This includes managing publicity, crisis communications, and reputation management. Advertising and promotions are typically handled by the marketing department, while quality control and operations are managed by separate departments. In-bound telemarketing calls may be handled by a customer service department or a sales team.

The Public Relations Department Is the Unit in the Company