Entitlings and enhancements are forms of:
A)reactive damage control strategies.
B)acclaiming.
C)proactive prevention strategies for image damage.
D)crisis management.

Question

Quizplus · Accepted Answer

Entitlings and enhancements are proactive prevention strategies for image damage. They involve taking actions such as providing excellent customer service, creating positive public relations campaigns, and offering additional services or products that enhance the overall customer experience. These strategies aim to prevent issues from arising that could lead to a crisis, rather than simply reacting after the fact (as with reactive damage control strategies or crisis management).

Entitlings and Enhancements Are Forms Of