A(n) _____ is a telephone facility that manages incoming calls, handling them based on the number called and an associated database of instructions.
A) automatic call receiver
B) call handing receiver
C) automatic call distributor
D) call distributing service

Question

Quizplus · Accepted Answer

An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and distributes them to specific agents or departments based on the number dialed and an associated database of instructions.

A(n) _____ Is a Telephone Facility That Manages Incoming Calls