Focusing on customers has not always been the hallmark of strategic planning. In fact. in the early 20^st century. firms tended to focus strictly on __________ rather than on developing relationships with customers.

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The Answer of Focusing on customers has not always been the hallmark of strategic planning. In fact. in the early 20^st century. firms tended to focus strictly on __________ rather than on developing relationships with customers.

Focusing on Customers Has Not Always Been the Hallmark of Strategic