All of the following are goals for a business writer who must communicate bad news except to
A)project a professional image.
B)convey empathy and sensitivity.
C)be fair.
D)prove that the customer is wrong.

Question

Quizplus · Accepted Answer

The goal of a business writer when communicating bad news is to maintain a professional image, convey empathy and sensitivity, and be fair. Proving that the customer is wrong does not align with these objectives and can further damage the relationship.

All of the Following Are Goals for a Business Writer