When you use the indirect strategy to deliver bad news, the recommended order of ideas is
A)buffer, reasons, bad news, and closing.
B)buffer, bad news, reasons, and closing.
C)reasons , buffer, bad news, and closing.
D)bad news, reasons, buffer, and closing .

Question

Quizplus · Accepted Answer

The indirect strategy for delivering bad news typically starts with a buffer to ease the recipient into the message, followed by the reasons for the decision to help the recipient understand the context, then the bad news itself, and finally a closing that aims to leave the recipient with a positive or constructive outlook.

When You Use the Indirect Strategy to Deliver Bad News