Although many companies try to deal with disappointed customers by calling them immediately, written messages are also used to
A)promote good relations.
B)formally confirm follow-up procedures.
C)establish a record of the incident.
D)All answer choices are reasons for written messages.

Question

Although many companies try to deal with disappointed customers by calling them immediately, written messages are also used to
A)​promote good relations.
B)formally confirm follow-up procedures.
C)establish a record of the incident.
D)All answer choices are reasons for written messages.

Quizplus · Accepted Answer

Written messages serve to promote good relations, formally confirm follow-up procedures, and establish a record of the incident, making all the provided options valid reasons for their use.

Although Many Companies Try to Deal with Disappointed Customers by Calling