Joaquin will use the three-step writing plan for his claim message. In the body of the message, Joaquin will
A)assume the company understands his request without explanation.
B)use emotional language to show how upset he is about the situation.
C)assume the company purposely tries to cheat its customers.
D)identify enclosed copies of all pertinent documents.

Question

Quizplus · Accepted Answer

In the body of a claim message, it's important to provide evidence to support the claim. Identifying enclosed copies of all pertinent documents helps to substantiate the claim by providing proof and details related to the issue at hand, making the message more effective and credible.

Joaquin Will Use the Three-Step Writing Plan for His Claim