Most companies receiving a claim message tend to
A)ignore the first phone call, e-mail, or letter.
B)respond only to letters containing complaints that could result in lawsuits or financial harm.
C)respond promptly because they want to maintain customer goodwill and loyalty.
D)wait two to six weeks to establish a "cooling-off period" prior to responding.

Question

Quizplus · Accepted Answer

Companies typically respond promptly to claim messages to maintain customer goodwill and loyalty, understanding that quick and effective responses can prevent the escalation of issues and foster positive customer relationships.

Most Companies Receiving a Claim Message Tend to