The closing of an adjustment message should
A) guarantee that the problem will not recur if the customer continues doing business with you.
B) express confidence in future business relations.
C) assign blame to the responsible department and assure the reader that the department has been improved.
D) remind readers of their responsibility in the product failure.

Question

Quizplus · Accepted Answer

The closing of an adjustment message is meant to express confidence in future business relations and assure your customer that you value their business and will continue to work with them to resolve any issues that may arise. It is not appropriate to assign blame, remind readers of their responsibility, or guarantee that the problem will not recur as this may not be within your control.

The Closing of an Adjustment Message Should