Which of these statements regarding the use of e-mail for goodwill messages is most accurate?
A) Because a handwritten note is most impressive, any goodwill message sent by e-mail must always be followed by a more formal handwritten goodwill message.
B) If you frequently communicate via e-mail with the intended receiver and are certain this e-mail will be received, you may send a goodwill message via e-mail.
C) E-mail should never be used for sending any type of goodwill message.
D) E-mail can be used for all types of goodwill messages except death condolences, for which a ready-made card is required.

Question

Quizplus · Accepted Answer

While handwritten notes may be seen as more impressive, e-mail is an acceptable form of communication for sending goodwill messages. As long as the intended recipient is likely to receive the e-mail and you frequently communicate with them via e-mail, it is appropriate to send a goodwill message this way. However, it is important to consider the nature and context of the message, as more serious or sensitive topics may warrant a different form of communication. Option A is not practical as it would require too much additional effort, while options C and D are too extreme and restrictive.

Which of These Statements Regarding the Use of E-Mail for Goodwill