Using a(n) ____________________-voice verb enables you to depersonalize an action and cushion the bad news.
Correct Answer:
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Q83: When the bad news is insignificant and
Q84: A bad-news message using the indirect strategy
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Q87: A(n) _ is an admission of blameworthiness
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Q98: _ is the ability to understand and
Q99: The closing in a bad-news communication to
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