Molly, a customer service representative for an insurance company, was rude to one of her customers. The customer immediately contacted Molly's supervisor and lodged a complaint. Molly's supervisor then reprimanded Molly and recorded the incident in her file. Molly has made a conscious effort ever since not to repeat the same mistake. This best exemplifies:

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The law of effect states that behaviors that are followed by pleasant consequences are more likely to be repeated, while behaviors that are followed by unpleasant consequences are less likely to be repeated. In this case, Molly's rude behavior resulted in an unpleasant consequence (a customer complaint and reprimand from her supervisor), which likely led her to make a conscious effort to avoid repeating the same mistake in the future. Therefore, her changed behavior supports the application of the law of effect.

Molly, a Customer Service Representative for an Insurance Company, Was