Soltura Products Inc. has a training program for customer service representatives that tests trainees on their knowledge of company products. Every time a trainee answers a question, he/she learns whether the answer is right or wrong. This is called:
A) behavior modeling.
B) massed practice.
C) immediate confirmation.
D) active practice.

Question

Quizplus · Accepted Answer

Immediate confirmation refers to providing feedback to the trainee immediately after they have answered a question, informing them whether their answer was right or wrong. This is the method used in Soltura Products Inc.'s training program for customer service representatives. Behavior modeling refers to observing and learning from a model's behavior, massed practice refers to repetitive practice sessions without breaks, and active practice refers to actively engaging in the learning process through exercises and drills.