At the Sunny Day Cafe, the owner has told her servers to do whatever they need to do to please their customers without needing to consult her first. They routinely customize orders at no extra charge, and if a customer is really unhappy with a meal, the server has the authority to remove the charge from the bill. Sunny Day's owner clearly believes in:

Question

Quizplus · Accepted Answer

The owner's approach of giving servers the authority to make decisions and take action without needing to consult her is an example of employee empowerment.

At the Sunny Day Cafe, the Owner Has Told Her