A young woman tries to return a defective pair of earphones to a large chain store, only to be told that company policy prohibits returns of such products on hygienic grounds. What aspect of bureaucracy is captured in this example?

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The Answer of A young woman tries to return a defective pair of earphones to a large chain store, only to be told that company policy prohibits returns of such products on hygienic grounds. What aspect of bureaucracy is captured in this example?

A Young Woman Tries to Return a Defective Pair of Earphones