Jenny runs a small boutique in New Orleans and has five employees working under her. Lately, she has noticed that her boutique has not been delivering customer orders on time, and she has realized that it is because of the rise in the number of customers and insufficient manpower. She has decided to employ another five employees. Which step of the change process is illustrated in the scenario?

Question

Quizplus · Accepted Answer

According to the comprehensive approach to change, the first step is recognizing the need for change. It is followed by setting goals for the change, diagnosing the reason for the change, and then selecting a change technique to accomplish the intended goals. Therefore, Jenny's in the stage of selecting the appropriate change technique.

Jenny Runs a Small Boutique in New Orleans and Has