Richard Inc. has been receiving complaints from its customers about the inefficiency of its customer service professionals. The company has now decided to change the recruitment criteria for this role. The new criteria place more emphasis on technical expertise. Richard Inc. is attempting to make a change in the area of _____.
A) information technology
B) work sequences
C) operations
D) enterprise resource planning
E) organization structure and design

Question

Quizplus · Accepted Answer

A change in any part of an organization's human resource management system, such as its selection criteria, its performance appraisal methods, or its compensation package, is a change in the area of organization structure and design.