Patients who enter the health care system have two reasonable expectations. The first is not to be harmed, and the second is that the nurses providing care will be both competent and compassionate. Provision of care that is consistent and delivered in a predictable way can make the experience less intimidating for the patient. The nurse provides predictable care by:
A) Explaining what is going to take place beforehand.
B) Never making promises to patients.
C) Assuring the patient that his/her requests will get done eventually.
D) Protect the patient from knowing why things are happening.

Question

Quizplus · Accepted Answer

Patients who enter the health care system have two reasonable expectations. The first is not to be harmed, and the second is that the nurses providing care will be both competent and compassionate. Provision of care that is consistent and is delivered in a predictable way can make the experience less intimidating for the patient. The nurse provides predictable care by explaining what is going to take place beforehand or why things are happening, and by following through with the promised care in a timely fashion. Setting up a schedule with the patient and adhering to it can greatly reduce the anxiety the patient experiences and create a supportive environment that provides a sense of security. When nurses are consistent in providing competent care that is delivered on time and matches the patient's expectations, the patient is reassured that nursing care will be predictable and delivered as prescribed (Bartzak, 2010).

Patients Who Enter the Health Care System Have Two Reasonable