A nurse is conducting a health interview on a newly admitted patient. To establish a trusting relationship with the patient, the nurse:
A) avoids eye contact to appear less threatening.
B) demonstrates professionalism by not smiling.
C) sits close and leans in slightly toward the patient.
D) speaks in a slow rate of speech and low tone.

Question

Quizplus · Accepted Answer

Nonverbal behaviors of the nurse can influence the information obtained from the patient. Negative nonverbal cues such as distracting gestures (e.g., tapping a pen, swinging a foot, looking at a watch), inappropriate facial expressions, and lack of eye contact communicate disinterest. To establish a trusting relationship with the patient before the physical examination is conducted, the nurse should communicate professionally, sit close and lean in slightly toward the patient, listen attentively and demonstrate appropriate eye contact, smile, and use a moderate rate of speech and tone of voice.

A Nurse Is Conducting a Health Interview on a Newly