For documenting problems, some organizations use a software program known as a(n) ____________________ (also informally known as help desk software).
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Q21: Network engineers today might call any protocol
Q22: A _ usually results from a bad
Q23: Describe what a voltage event recorder is
Q24: List eight questions to ask to help
Q25: A sophisticated _ will include a TDR
Q27: _ are frames that are not actually
Q28: A _ is a tool that can
Q29: Describe five causes of unreliable network connectivity.
Q30: Describe how a performance tester compares to
Q31: Before using a network monitor or protocol
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