The Ritz-Carlton Hotel has a culture that embodies the importance of creating value for guests among all employees. One way this is implemented is giving the front desk employees the authority to correct a problem presented by a guest without having to have approval from a manager. Which type of orientation does his company embrace?

Question

Quizplus · Accepted Answer

The Ritz-Carlton Hotel's culture of empowering front desk employees to quickly correct guest problems demonstrates a market orientation, which places great emphasis on creating value for customers.

The Ritz-Carlton Hotel Has a Culture That Embodies the Importance