Emotional labor is performed by service workers who must overtly manage their own emotional displays as part of the requirements of the job.

Question

Quizplus · Accepted Answer

Emotional labor is a term used to describe the work that service workers do to manage their own emotions and the emotions of their customers in order to create a positive experience. This includes managing their own emotional displays, such as smiling and staying calm even in difficult situations.

Emotional Labor Is Performed by Service Workers Who Must Overtly