
Customer share represents a behavioral component that is indicative of customer loyalty.
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Q10: Procedural switching costs involve money and emotional
Q28: Competitive intensity refers to the resources allocated
Q29: When customers don't switch,they repeat their purchase
Q30: Under conditions of low competitive intensity and
Q31: When competitive intensity is high and switching
Q34: Retailers who build up procedural switching costs
Q35: Consumers who spread negative WOM without complaining
Q36: Competitive intensity refers to the number of
Q37: A 3rd Party Endorsement represents one form
Q38: Online reviews influence the opinions for relatively
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