All of the following are suggestions for handling consumer complaints effectively EXCEPT _____.
A) Thank the customer for providing the information.
B) Apologize sincerely.
C) Don't show empathy for the customer's situation.
D) Act quickly.
E) Follow up with the customer after the corrective action.

Question

Quizplus · Accepted Answer

Showing empathy is an important aspect of handling consumer complaints effectively. Ignoring the customer's situation can make them feel dismissed and lead to further frustration. Therefore, option C is not a suggestion for handling consumer complaints effectively.

All of the Following Are Suggestions for Handling Consumer Complaints