Electronic mail has replaced much business correspondence.What guidelines should be followed when one uses e-mail?

Question

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Using business format and keeping the length to one screen ensures that the message is clear and easy to read. It also makes it easier to reference later.

Additional guidelines that can be followed include:
- Using a clear subject line that accurately reflects the content of the message
- Proofreading the message for errors before sending
- Avoiding the use of all caps or excessive exclamation points, as this can come across as unprofessional or overly aggressive
- Being mindful of tone and avoiding sarcasm or passive-aggressive language
- Including a clear and professional closing, such as "Best regards" or "Sincerely"

Electronic Mail Has Replaced Much Business Correspondence