A new patient enters the office for her first visit.Which of the following actions on the part of the administrative assistant will ensure that the patient feels she has made the right decision by selecting this office?

Question

Quizplus · Accepted Answer

Giving the patient undivided attention, reconfirming the reason for the visit, and explaining what the patient can expect are important steps in making the patient feel welcomed and valued as a new patient. It shows that the office cares about their patients and is dedicated to providing the best possible care. Option A is not ideal as it may create confusion for the patient. Option B is not ideal as the receptionist should acknowledge the patient's presence and not ignore them. Option C is a good step but does not go far enough in making the patient feel welcome and valued.

A New Patient Enters the Office for Her First Visit