Dealing with an angry patient requires special talents.Which of the following actions can the assistant use to deal with the patient who is angry?
A)Try to change the subject to avoid a scene.
B)Refer the patient to another member of the team.
C)Ask the patient,"How would you handle this situation?"
D)Involve other members of the team to get a different perspective on the problem.

Question

Quizplus · Accepted Answer

Asking the patient how they would handle the situation can make them feel heard and give them some control over the situation. It also shows that the assistant is willing to work with the patient to find a solution. It is important to listen to the patient's concerns and acknowledge their feelings. Avoiding the situation or referring them to another team member may only escalate the situation. Involving other team members should only be done if necessary and with the patient's consent.

Dealing with an Angry Patient Requires Special Talents